Helping Someone Get a CGM?

Call Aptiva on their behalf. We will walk you through how to get started, coordinate the physician and insurance paperwork, and ship CGM supplies to their home — so your family has support at every step.

Check Eligibility for a Loved One Call to Get Started(800) 429-1720

You can call for them • No obligation • We will not pressure your family member

An older couple talking together in their kitchen in the morning

Insurance verification handled for you

Your information is handled securely

CGM supplies shipped to your door

Expert support team certified by Abbott and Dexcom

How it works

Three easy steps to get started

Step 1

Call on their behalf

Tell us who you are helping. We ask a few short questions about their coverage — no insurance card needed to start.

Step 2

We handle the details

With their authorization, we work with their insurance and healthcare provider to gather the prescription and documentation their plan needs.

Step 3

Free delivery to their door

Once approved, their CGM supplies are shipped directly to their home at no shipping cost.

Why families consider a CGM

More visibility. Less guesswork.

See your glucose levels throughout the day, not just at the moment you test
Reduce reliance on traditional fingersticks where appropriate
Notice trends and patterns — how meals, activity, and sleep affect you
Share readings with a caregiver or your healthcare provider
Make day-to-day diabetes management easier to understand

Two friends talking on a park bench, one wearing a glucose sensor on her upper arm

Eligibility check

See if you may qualify

A few short questions. Nothing is ordered or charged. We'll use your answers to review what your plan may require and help determine the next step.

No insurance ID or medical records needed right now
You can stop at any point
Coverage varies by insurance plan — we will tell you what yours requires

Prefer to talk to someone?

(800) 429-1720

Monday–Friday, 9am–5:30pm ET

Step 1

What kind of insurance do you have?

Not sure is a common answer — we’ll confirm it when we talk.

Why patients trust Aptiva

Common questions

Answers before you call

Can I call for a parent or family member?

Yes. Tell us you are calling for someone you care for. We will explain what we need from them and from their provider, and we can speak with you directly once they have authorized it.

Will Aptiva contact my doctor?

Only with your permission. If you would like us to, we reach out to your provider's office for the prescription and the supporting documentation your plan needs, then keep you updated on where things stand.

Does Medicare cover continuous glucose monitors?

Medicare covers CGMs for some people with diabetes when specific medical criteria are met and the device is prescribed by a treating provider. In general, coverage requires that you manage your diabetes with insulin or have a documented history of problematic low blood sugar. Whether you qualify depends on your diagnosis, your treatment, and your particular plan. Our team can verify your benefits and tell you what your plan requires.

Do I need a prescription?

Yes. A continuous glucose monitor requires a valid prescription from your healthcare provider, along with documentation supporting the medical need. With your authorization, Aptiva can contact your provider's office to request it, so you are not the one making the calls.

How much will I have to pay?

We cannot tell you before we check, and we will not pretend otherwise. Your cost depends on your plan's coverage, deductible, and copay or coinsurance. We verify your benefits first and tell you the expected out-of-pocket amount before anything ships. If it is more than you want to pay, you are free to stop.

What happens when I call?

We'll ask a few short questions, review your coverage, and explain what your plan requires. There's no obligation to order anything. Call (800) 429-1720 whenever you're ready.

Start the conversation for someone you love

No obligation — we will explain everything first, in plain language, so you can decide together.

Check My Eligibility Call to Get Started(800) 429-1720