An Easier Way to Get a CGM Through Your Insurance

Aptiva Medical checks your coverage, gathers the paperwork your plan requires, and ships your CGM supplies directly to your door.

Check My Eligibility Call to Get Started(800) 429-1720

No-cost eligibility check • No obligation • Coverage varies by insurance plan

A smiling man holding up a glucose reader, with a CGM sensor on his upper arm

Insurance verification handled for you

Your information is handled securely

CGM supplies shipped to your door

Expert support team certified by Abbott and Dexcom

How it works

Three easy steps to get started

Step 1

Check your coverage

Answer a few short questions so we can review what your plan requires. Nothing is ordered or charged.

Step 2

We handle the details

With your authorization, we work with your insurance and healthcare provider to gather the prescription and documentation your plan needs.

Step 3

Free delivery to your door

Once approved, your CGM supplies are shipped directly to your home at no shipping cost.

Eligibility check

See if you may qualify

A few short questions. Nothing is ordered or charged. We'll use your answers to review what your plan may require and help determine the next step.

No insurance ID or medical records needed right now
You can stop at any point
Coverage varies by insurance plan — we will tell you what yours requires

Prefer to talk to someone?

(800) 429-1720

Monday–Friday, 9am–5:30pm ET

Step 1

What kind of insurance do you have?

Not sure is a common answer — we’ll confirm it when we talk.

Why patients use a CGM

Fewer fingersticks. A clearer picture.

See your glucose levels throughout the day, not just at the moment you test
Reduce reliance on traditional fingersticks where appropriate
Notice trends and patterns — how meals, activity, and sleep affect you
Share readings with a caregiver or your healthcare provider
Make day-to-day diabetes management easier to understand

A man at his kitchen counter with his glucose readings on his phone beside him

Working with Aptiva

More than just a supply company

One team, from the first phone call through every reorder.

Help with insurance requirements

We verify your benefits and explain what your plan requires before anything is ordered.

Coordination with your provider

With your authorization, we work with your doctor's office to gather the prescription and documentation your plan needs.

Free delivery to your door

Once approved, your CGM supplies are shipped directly to your home at no shipping cost.

Ongoing reorder support

We help make the reorder process easier so your CGM supplies stay on track.

An older couple in their kitchen in the morning

For caregivers

Helping a parent or loved one manage diabetes?

You can call on their behalf. Tell us who you are helping, and we will walk you through what their plan requires, what we need from their doctor, and what happens next.

There is no obligation, and we will not pressure your family member into anything.

How Family Support Works Call to Get Started(800) 429-1720

Why patients trust Aptiva

Common questions

Answers before you call

Does Medicare cover continuous glucose monitors?

Medicare covers CGMs for some people with diabetes when specific medical criteria are met and the device is prescribed by a treating provider. In general, coverage requires that you manage your diabetes with insulin or have a documented history of problematic low blood sugar. Whether you qualify depends on your diagnosis, your treatment, and your particular plan. Our team can verify your benefits and tell you what your plan requires.

Do I need a prescription?

Yes. A continuous glucose monitor requires a valid prescription from your healthcare provider, along with documentation supporting the medical need. With your authorization, Aptiva can contact your provider's office to request it, so you are not the one making the calls.

How do I know if I qualify?

Call us and a CGM specialist will ask a few short questions, verify your insurance benefits, and review the requirements with you. We will tell you plainly if it looks like you do not qualify.

How much will I have to pay?

We cannot tell you before we check, and we will not pretend otherwise. Your cost depends on your plan's coverage, deductible, and copay or coinsurance. We verify your benefits first and tell you the expected out-of-pocket amount before anything ships. If it is more than you want to pay, you are free to stop.

What happens when I call?

We'll ask a few short questions, review your coverage, and explain what your plan requires. There's no obligation to order anything. Call (800) 429-1720 whenever you're ready.

Can I call for a parent or family member?

Yes. Tell us you are calling for someone you care for. We will explain what we need from them and from their provider, and we can speak with you directly once they have authorized it.

Ready to see if you may qualify?

One call, no cost, no obligation. Coverage varies by insurance plan — we will tell you what yours requires.

Check My Eligibility Call to Get Started(800) 429-1720